3 Reasons Why Fraza’s Commitment to Service Stands Out
As the Branch Service Manager at Fraza’s Canton location, I get a firsthand look at the diligence and commitment our team puts into our service operations. Every day, we strive to accomplish our mission to be the best service organization, period.
Fraza is the best service organization because of our commitment to our customers. As a leader in the industry, we provide the right people, the right equipment and the right technology to help move the world.
The Right People to Deliver Results
We understand that our field service technicians and in-house shop technicians are the life-blood of our organization, and we work hard to provide them with everything they need in order to succeed. Continuous online and face-to-face training, the best technology in the industry and a positive work environment with excellent benefits means we retain better-trained, smarter and happier technicians, who are committed to go the extra mile for our customers.
It’s not unheard of for a Fraza technician, who has already completed their work day to get a service call and turn around to come back to our customer. Our technicians make it a priority to ensure you have everything you need to move your product.
The Right Equipment Wherever, Whenever You Need It
With Fraza as your material handling partner, know that you’ll have a team committed to do whatever it takes to make sure your fleet is always up and running.
With our over-the-road (OTR) service provided on-site at customers’ facilities, we can service your equipment in ways our competitors can’t. Our team can go to off-site locations, where a driver may be stopped on his or her route. This can provide a huge savings to your company and allows drivers to quickly get back on the road.
The Right Technology for Better Decision Making and More Profit
With our growing battery line, and dock and door business, our goal is to provide complete material handling solutions for our customers. We want to be your one-stop shop.
Our reporting is another service that we provide to you, so you are aware of exactly how much money you are investing into avoidable repairs, normal operating repairs and preventative work for each unit in your fleet. This can allow you to make strategic decisions for your fleet to reduce your overall spend and extend the life of your units.
Our number one priority is to make sure our customer’s fleet is functioning at its highest capability.
Experience Our Commitment to Excellent Service
Fraza provides the best service, period. Our level of service is evolving and puts us on a completely different playing field than where we were five to ten years ago, or where our competitors are today.
Our technicians know our customers on a first-name basis. In a world shifting away from a personalized face-to-face business experience, it can be refreshing to work with someone who knows you, cares about your company and has your best interest in mind.